Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint. This cookie policy relates to your use of our website, and where applicable your use of our services via the Client Area. For the avoidance of doubt all shall be herein referred to as “website”.

A cookie is a small piece of data that a website stores on your device when you visit it. A cookie typically contains information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.

Cookies are used to enable certain features (e.g. logging in), to track site usage (e.g. analytics), to store your user settings (e.g. timezone, notification preferences), and to personalise your content (e.g. advertising, language).

If you require guidance about cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, or

Do we use cookies?

We do. We use cookies for several purposes for reasons such as:

  • Remembering you are signed into your account
  • Identifying web browsers associated with your current user session
  • Processing payments with our payment provider
  • Better understanding how our website is used by visitors.

Who sets cookies when I use RADIA_?

Cookies can be broken down into two categories.


These are cookies set by us. They exist to ensure key functionality works. This type of cookie is considered strictly necessary for the correct use of our website and/or services and we do not provide our own opt-out mechanism as a result.


These cookies are set by our entrusted third party partners. They’re either required to help us improve our service or in-part assist in us delivering the service you’d expect (in the case of payment processing) or are associate your session with one of our analytics partners which in turn helps us understand how you use our services. An example is Google Analytics, who track your use of our website in order to provide us with analysis reports etc; which in turn help us improve our website. Cookies set by other sites and companies (ie. third parties) can be used to track you on other websites that use the same third-party service.

How does RADIA_ use cookies?

We only really use cookies where we feel it has a positive impact on the overall experience of our users. You reserve the right to opt out of any non-essential cookie use which is covered further down this policy. Please note that third-parties may change the name of cookies they use or indeed add or remove cookies from use. While we shall review the lists here from time to time, the most accurate and up to date third-party cookie information can always be found on each third-party’s respective cookie policy.

Which cookies do we set?

Details of cookies used on this website are displayed below.

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

DomainHost DescriptionPartyLifespan
status.radia.cloudThird Partya few seconds, 30 days
help.radia.cloudFirst Partya few seconds, 365 days, 30 days, Session
radia.cloudFirst Party365 days, a few seconds, 365 days, a few seconds, 365 days, Session, a few seconds, a few seconds, Session, 7 days, 365 days, 365 days, Session, a few seconds
ajax.googleapis.comThird Party30 days
StripePayment gateway.Third Party730 days

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

DomainHost DescriptionPartyLifespan
help.radia.cloudFirst Partya few seconds
radia.cloudFirst Party730 days, a few seconds, Session, a few seconds, 183 days, 730 days, 730 days, a few seconds, 90 days, 1 day, a few seconds, a few seconds, Session, a few seconds, Session, Session, a few seconds, 365 days

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

DomainHost DescriptionPartyLifespan
radia.cloudFirst Partya few seconds, 365 days, 365 days, 90 days, Session
InstagramSocial Network.Third Party90 days
google.comThird Party183 days
TwitterSocial Network.Third PartySession

As part of our cookie policy, we always provide you with the option to say no to cookies. We also give you the option to change your mind. If you at one point gave consent to non-necessary cookies on our website, you can always change your mind by changing your cookie settings, accessibly by clicking a link of the same name in the legal section of our website footer.

It’s also possible to instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie. If you browse websites from multiple devices, you may need to update your settings on each individual device.

Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content on the site.

How to contact us

If you have any questions about this cookie policy or the information we hold about you please contact our Data Protection Officer available via email to [email protected].

Do you need extra help?

If you would like this notice in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).

Changes to this policy

This policy was published on 11th August 2020 and last updated on 31st August 2021. We may change the wording of this policy from time to time and the latest version can always be found on our website at Our website is scanned by our cookie compliance provider at least once per month. Any changes to cookies detected will be added to this page.